Returns

30-Day Money Back Guarantee*

If for some reason your purchase does not fulfill your needs you can return it within 30 days from receipt of the product (according to UPS or Fed-Ex delivery records). Simply call for a Return Authorization (RA) number (Note: No RA will be issued without original packing.), and we will give you detailed instructions on how to return your purchase. We cannot accept returns without a Return Authorization number, so be sure to call us first.

Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. There is a 5% processing fee on all returns, unless defective. Extended Warranties are also non-refundable, and items with free Extended Warranties will be refunded less the retail price of the Extended Warranty that was provided. Providing your purchase is repacked according to factory standards and without excess wear there is no restocking fee.

*The 30-Day Return Policy applies to all items on this website EXCEPT the following non-returnable products:

Any item without original packing
All software, computer hardware, and embroidery design cards
All sewing cabinets, cutting tables, sewing chairs, cabinet inserts, and quilting table extensions
All industrial sewing machines, industrial sergers, industrial irons, industrial cutting equipment, industrial tables, industrial stands, industrial motors, industrial vacuum cleaners. All items deemed commercial equipment.
Extended warranties
All parts, all notions, and any special-order items
Note: Unless otherwise noted, sewing machines and vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum constitutes abuse of the product and will void all warranties, including the 30-Day Return Policy.

Warranty Repairs

Shipping (to and from) is provided for the first 30 days from receipt of the machine (according to UPS or Fed-Ex) on any warranty repairs, provided that the original box and packaging materials are retained. If the original box and packaging materials are not available, please note that shipment and insurance of the product is the responsibility of the customer. In addition, if products are sent without the original box and packing at any time (before or after the 30-day period), we are required to purchase appropriate boxes and packaging from the manufacturer, and the costs for those materials will be charged to the customer before return shipment can take place. Note that no charges are applied if the product is shipped in the original boxes and packing materials.

After 30 days, all shipping charges are the responsibility of the customer. If products are shipped to us without original boxes and packing materials, we are required to purchase appropriate boxes and packaging from the manufacturer, and the costs for those materials will be charged to the customer before return shipment can take place.

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